These general terms and conditions of sales apply to all sales concluded on the https://www.christiandelorme.com website, subject to the special conditions indicated in the presentation of the products.
Names of the parties
The website corresponds to the address of the website https://www.christiandelorme.com
The Seller is identified by the company S.A.R.L CHRISTIAN DELORME
The Client is identified by the natural or legal person purchasing a good or service on the S.A.R.L CHRISTIAN DELORME website
ARTICLE 1 : Mandatory information
The website https://www.christiandelorme.com is a service provided by :
SARL CHRISTIAN DELORME
59 Chemin du Moulin Carron
69572 DARDILLY CEDEX
Contact email address : email@example.com
Standard phone : +33 (0)426462156
Share capital : 20 000 €
Registration number in the Trade and Companies Register : 489 971812 R.C.S. Lyon
ARTICLE 2 : Products and services sold
The Seller sells tinplate metal packagings printed by offset process and suitable for food contact to professionals and not to private individuals. These objects should not be considered as toys.
The seller is free to select the products offered for sale on the https://www.christiandelorme.com website and reserves the right to modify this selection at any time and without justification.
The transfer of ownership of the goods sold will only take place upon full payment.
Nevertheless, the customer will receive the immediate transfer of responsibilities and risks of the goods received, including responsibility for the custody and conservation of the goods upon shipment of the products in whole or in part.
The professional will have to prove his status when creating his account by his intra-community VAT number.
The customer declares that he/she has read and accepted the general terms and conditions of sale prior to placing his/her order. The validation of the order is therefore valid for acceptance of the general terms and conditions of sale, without reservation.
ARTICLE 3 : Prices
The prices of the products of SARL CHRISTIAN DELORME are indicated in Euros excluding VAT. Excluding packaging, transport and/or options costs.
The seller reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in effect at the time the orders are placed.
In the event of an order delivered in a country other than metropolitan France, the customer is the importer of the products he/she purchases. For all products shipped outside the overseas collectivities or the European Union, the invoice is based on the price excluding tax. The customer is solely responsible for the declarations and payments of any customs duties or other taxes that may be due in his country.
Shipping costs are not included in the price. The order form indicates the amount of delivery charges before any order is placed.
ARTICLE 4 : Products availability time limit
Products not available from stock appear on the seller’s website with the mention « not available » in the detail section. In order to best meet the expectations of the seller’s customers, the availability of the seller’s products is regularly updated on its website.
If the customer orders a product that is unavailable after the validation of his order, he will be immediately informed. The seller will cancel the customer’s purchase. In the event that the amount has already been debited, the customer will be refunded and credited to the customer’s bank account, where the purchase was made.
ARTICLE 5 : Order
The customer has the possibility to order the seller’s products directly on the seller’s website
To place an order on the seller’s website, the customer selects the items and adds them to the shopping cart. The customer must then validate the contents of his basket.
As the case may be :
If the customer already has a client account on the seller’s site, he must identify himself
If the customer does not have a client account on the seller’s site, he must create one
The customer ticks the « delivery » box for validation
The customer chooses a delivery method according to his order
The customer chooses his payment method and ticks the box « Acceptance of the General Termes and conditions of sales »
The customer validates his payment
The customer will receive an e-mail confirming his order to the e-mail address he indicated when creating his customer account
He will have to check the details and the total amount of his order. Any error must be rectified before any acceptance
The transfer of ownership of the product will only take place upon full payment of the order
ARTICLE 6 : Delivery
SARL CHRISTIAN DELORME delivers its products in Europe. Delivery takes place at the address indicated by the buyer, in the event that the customer undertakes to provide the seller with accurate information. The seller reserves the right to refuse or invalidate a posteriori the order of a customer whose information would be inaccurate.
Several delivery methods are possible. They vary according to the characteristics of the products purchased.
The cost of deliveries varies according to the type of delivery whose costs are estimated automatically when the customer pays.
Delivery times are given as an indication. They may change due to different factors.
Standard delivery throughout Europe and additional charges may apply in the case of heavy and bulky products or in the case of specific requests such as 24-hours speed or by air, it may therefore be possible to extend the deadlines by a few days. ( Average time observed 3 to 14 days) for Europe (E.U. and outside E.U.)
ARTICLE 7 : Return Policy
In the case of a return for defective or incomplete order, the seller will need proof by means of photos or video (legible label of the carrier with the references of the customer and the order number, photos of the packaging of the damaged package and photos of the damaged item), after validation of the service a return handling will be sent to the customer and the refund will be made after the return to the warehouse.
In the case of an exchange or refund request after a request to be examined, the shipping costs will be borne by the customer.
In all cases, the items must be returned in their original condition, in their packaging, accompanied by the invoice (or a copie) and a word explaining the reason for the return.
Attention : the customer is asked to return his order by a shipping method that can justify the shipment and therefore allow traceability with a tracking number, with our without signature on delivery.
ARTICLE 8 : Payment terms
Orders are payable exclusively in Euros.
Several payment methods are accepted. As a customer, you have the possibility to pay by : Credit card, Paypal.
The seller accepts payments by credit card / visa / master card / eurocard. When paying online, the customer must indicate the number of his credit card, its expiry date and the 3 digits on the back of the card. Online payment is secured via the seller’s banking partner.
In the context of the fight against fraud, information related to the customer's order may be transmitted to any third party authorised by law for the sole purpose of verifying the customer's identification, the validity of the order, the payment method used and the delivery undertaken.
SARL CHRISTIAN DELORME requires full payment of the order before shipping it.
ARTICLE 9 : Right of withdrawal
In accordance with Article L121-20 of the Consumer Code, the customer has a right of withdrawal to exercise within fourteen working days from the conclusion of the contract or the receipt of the products and the last batch in the case of goods delivered separately. He does not have to justify any reasons or pay any penalties, except for the return costs;
The right of withdrawal does not apply to products made according to the customer's specific instructions and to personalised products. Also excluded from the right of withdrawal are products which are by nature perishable, which cannot be reshipped (such as downloads) or which may deteriorate.
The customer must return the product within the above-mentioned period.
The merchandise is to be returned to the following address, the return costs being at the customer's expense: LYSEO
11 Avenue du 24 August 1944
In order for the returned product to be marketable again, the customer undertakes to return it to SARL CHRISTIAN DELORME in its original packaging and in perfect condition. The packaging can be opened and the item used as long as it is possible to market it.
ARTICLE 10: Warranty and right to return the product (hidden defect or defect)
The Customer benefits from the legal guarantee of conformity and therefore from the application of Article L211-4 of the Consumer Code, which provides that :
"The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. »
"He shall also be liable for non-conformity resulting from packaging, assembly instructions or installation where the latter has been charged to him by the contract or has been carried out under his responsibility. »
The warranty is applicable to new products with a defective character (lack of functionality, product unsuitable for the use to which the customer can expect, absence of the characteristics presented online, partial or total malfunction of the product, product failure) and this, even in the absence of a contractual warranty.
A lack of conformity may appear up to 2 years after the transaction. Its existence is presumed on the day of delivery of the goods and the customer does not have to prove the existence of the lack of conformity.
In the event of a lack of conformity, the seller undertakes to:
· Replace the product (if possible)
In the case of a failure in the performance of the seller's obligation or in the event of a major defect noted on delivery, the seller will undertake to reimburse the customer for the totality of the price paid or part of the price if the customer wishes to keep the product.
In the event of a hidden defect in the product, the customer benefits from the legal guarantee for hidden defects in articles 1641 to 1649 of the Civil Code. It applies to all products of SARL CHRISTIAN DELORME. This warranty applies when the defect renders the product unfit for use or when it reduces its use to such an extent that the customer would not have purchased it or paid a lower price. The guarantee against hidden defects only applies when the defect is prior to the sale. The customer has a period of 2 years from the discovery of the defect to act.
In the event of a defect, the seller undertakes to replace the product or refund the Customer as soon as possible.
ARTICLE 11: Conditions and time limits for reimbursement
For a professional who employs a number of employees "less than or equal to five", the reimbursement of the products is full. It is carried out either by PayPal or by bank transfer as soon as possible and at the latest within 14 days from the date of exercise of the right of withdrawal.
For a professional who employs a number of employees greater than five, any return of goods must be the subject of a formal agreement between S.A.R.L. CHRISTIAN DELORME and the client. Any merchandise returned without the written consent of S.A.R.L CHRISTIAN DELORME will be made available to the customer at the customer's expense and will not give rise to the establishment of a credit note or the resolution of the sale. The costs and risks of returning the goods are the responsibility of the customer. The return of goods accepted by S.A.R.L. CHRISTIAN DELORME will give rise, after qualitative and quantitative verification of the goods, to the establishment of a credit note equal to the selling price (including taxes) to which will be applied a discount of 5% corresponding to the costs of repackaging and putting back into stock.
The Seller will inform by email of the receipt of the item(s) and after a processing time of 5 to 7 working days, the Seller will proceed with refunds after recovery of the goods.
The return address is:
11 Avenue du 24 August 1944
The return costs remain the responsibility of the customer.
ARTICLE 12: Consumer Complaints
Any complaint from the consumer should be sent by post to the address mentioned bellow
SARL CHRISTIAN DELORME
59 Chemin du Moulin Carron
69572 DARDILLY CEDEX
or electronically at firstname.lastname@example.org
ARTICLE 13: Intellectual Property
All comments, images, illustrations on the SARL CHRISTIAN DELORME website are exclusively reserved for it in agreement with the laboratories or manufacturers. Under intellectual property and copyright law, any use is prohibited except for private use.
The models or drawings studied and created by S.A.R.L. CHRISTIAN DELORME and its partners remain the sole property of S.A.R.L. CHRISTIAN DELORME and may not be registered or claimed by customers.
Without prior authorization, any reproduction of the site, whether partial or total, is strictly prohibited.
ARTICLE 14: Liability
All items offered on the sales site comply with the legislation and standards applicable in France and the European Union.
SARL CHRISTIAN DELORME cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered and it is the client's responsibility to check with the authorities concerned the possibilities of importing or using the products.
In accordance with article 1147 of the Civil Code, SARL CHRISTIAN DELORME is liable to the client in the event of non-performance or improper performance of the contract concluded.
The customer is solely responsible for the choice of the products received and their use.
However, the seller's contractual liability cannot be engaged in the situations mentioned below:
· in the event of force majeure.
F foreign fact that cannot be attributed to SARL CHRISTIAN DELORME.
· The photographs / illustrations / images on the website have no contractual value. They therefore do not engage the responsibility of the seller.
In all cases where the seller's liability is involved, it may not exceed the amount excluding tax of the order concerned.
ARTICLE 15: Jurisdiction and applicable law
All the clauses appearing in these general terms and conditions, as well as all the purchase and sale transactions referred to therein, are subject to French law. Any dispute shall be submitted to the Commercial Court of LYON (69), without the clauses conferring jurisdiction that may exist on the buyers' documents being able to prevent the application of this clause.
ARTICLE 16: Customer Service
For any information or question, the customer service of SARL CHRISTIAN DELORME is at the customer's disposal:
By e-mail: email@example.com
ARTICLE 17: Miscellaneous
SARL Christian Delorme reserves the right to unilaterally modify the terms of the present contract, the conditions applicable to the client being those in force on the https://www.christiandelorme.com website at the date of the placing of the order by the client.
SARL CHRISTIAN DELORME therefore recommends that you regularly refer to the latest version of the General Terms and Conditions, which is permanently available on the website, under the heading "General Terms and Conditions of Sale" or "CGV".